(NSFOCUS) ORGANIZATIONS WITHOUT MISSION CRITICAL ENVIRONMENTS THAT NEED NON TIME SENSITIVE ASSISTANCE TO PREVENT ISSUES AND MAXIMIZE SECURITY. • ACCESS TO ALL SOFTWARE UPDATES INCLUDING MAJOR, MINOR AND PATCH RELEASES • PHONE ACCESS TO FRONTLINE SUPPORT ENGINEERS FROM MONDAY – FRIDAY 8AM-6PM PST • MORE RAPID RESPONSE THROUGH ENHANCED ACCESS TO BACKLINE SUPPORT ENGINEERS • PRODUCT DOCUMENTATION, KNOWLEDGE BASE ACCESS, AND PRODUCT CONFIGURATION VIDEOS • USE OF REMOTE DESKTOP TROUBLESHOOTING FOR SE
| Part Condition | Used |
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